how To Order

General Information
Please contact us for design assistance 951-313-3737

Online Estimates
Any orders placed through the website are strictly estimates. This gives our staff an idea of what type of items you would like to order and how many of each item. Upon checking out, you will be asked to fill out a short form that includes your contact information. One of our representatives will contact you before any work is done to confirm that the artwork you have submitted can be used and the items you ordered are in stock and/or are available. For further questions, please read our FAQ page or email us at questions@givethanksawards.com.

Artwork
All orders must be accompanied by camera ready or 600 dpi clean black and white art work. Copies, half tones, faxes or color are not acceptable and can incur art charges of US$45.00 per hour net to make ready for engraving. All art submitted must be approved for use prior to start of jobs. Artwork may be sent on disk, CD or emailed. Adobe Illustrator or Corel version files in vector image are preferred. Fonts to be used in engraving should be converted to outlines or sent with artwork. Initial paper proofs are included in set up fee. Changes and additional proofs may incur a US$10.00 fee. Art set up fee US$35.00 (c). Send artwork to - artwork@givethanksawards.com

Engraving
All engraving is done with a premium deep etch. Only the highest quality procedures and materials are used in the engraving process. Fonts used must be of line thickness and sizes to ensure quality and consistency in each piece. Price includes one side maximum etched area per item. Second side etch is priced @ US$3.00 to US$6.00 (net) per item. Line changes up to two lines @ US$2.00 (net). Color fill is available @ US$3.00 - US$5.00 (net) per item based on area to color fill. PMS color match is not guaranteed.

Ordering
Orders may be placed via fax, phoned in or sent by email to sales@givethanksawards.com. Purchase orders should reflect all shipping / billing information and contact name. All orders are subject to approval and current pricing. Phone orders will be followed by an email or faxed confirmation.

Quality Guarantee
We always strive to meet your needs and specifications for quality products. Glass and crystal is hand made or blown in many cases. Please note that small bubbles, minor mold lines and chill marks are considered to be normal occurrences in the production of these products and not defects. We always maintain a high standard of quality; any pieces with any flaws above normal will not be used in production. Defects in workmanship and engraving will be replaced at no cost.

Shipping
All shipments are F.O.B. Upland, California. UPS, USPS or common carrier will be used depending on weight, area and time of delivery necessary. Drop shipping is available per customer request. Handling fee may apply per shipping carton. All orders will be shipped prepaid with shipping and insurance costs added to invoice. Damage in shipping must be directed to freight carrier and claims filed as specified by carrier. All claims should be directed to customer service within 72 hours of receipt. Shipping for items with chocolate fill items may incur special temperature control packaging charges.

Production Time
Normal production time is 5 - 7 days upon approval of artwork. Rush delivery is available. There may be a rush charge of 15 to 25% during peak periods depending on normal production time status. This may occur during holiday or peak periods. We always try to accommodate all delivery dates without adding rush charges.

Packaging
Standard packaging includes deluxe gift boxes, white or kraft gift box, white corrugated mailer, original manufacturer gift boxes or bulk case packaging (where specified).

Samples
Random or specific samples are available on request and normally sent out within 48 hours. Samples will be charged to your account or sent out on a C.O.D. basis for new accounts. Charges will be credited if returned within 14 days.

"in everything give thanks" - satisfaction guaranteed.